Development & support

In-application support | training materials | user guides | reference guides | FAQs | online help | policy and procedure documentation | corporate style guides | templates | forms and much more…

In-application support

Skillgate provides organisations with an innovative approach to supporting end users in the workflow, when business results depend on their performance. Skillgate’s in-application support is a lifeline on the screen, always there and at the ready to assist your team with immediate context driven information, providing as little or as much information as is needed to guide them through any situation. No matter your business or learning requirements, our in-application support is:

  • aligned: to the business need
  • embedded: in the workflow
  • contextual: accessed by process, role and circumstance
  • just enough: support to get the job done, without all the bits you don’t need
  • uniform: across business processes and applications
  • integrated: with training and eLearning
  • trusted: to be correct, current and easily maintained

Our in-application support will allow your team to independently and rapidly solve problems without interfering with their workflow; therefore, setting them up to become highly adaptive, empowered and collaborative team players who work effectively both through business as usual activities and periods of change.

Materials development & technical writing

Skillgate is expert at learning materials and document development and technical writing for all business and system requirements, in any format. Our team of specialists have skills and experience across all aspects of learning and development; writing, editing and publishing for print, electronic and online publications; and graphic design.
We apply a high level of attention to detail during the design and development phases, and content undergoes scrupulous review and testing to guarantee comprehensive, accurate and polished content for you and your team.